Refund policy
Returns & Refunds Policy
At Velocità, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase is required
Due to hygiene reasons, we are unable to accept returns on opened or used skincare products unless the item is faulty.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Your refund will be processed to your original payment method
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Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include:
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Your order number
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A brief description of the issue
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Photographic evidence
We will arrange a replacement or full refund where appropriate.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new one.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot guarantee receipt of your return.
Contact
For all return and refund enquiries, please contact:
Velocità reserves the right to refuse returns that do not meet the above conditions.